Refund policy
The 30-day money-back guarantee. RAYLIFT MicroSeal is covered by a 30-day money-back guarantee. Try it risk-free for 30 days from the date your order is delivered. If you are not happy with it for any reason, email us at rayliftofficial@gmail.com within 30 days of delivery and we refund the full price of the product, no questions asked. This applies whether the product is opened or unopened, and there is no need to send anything back.
How to claim your refund. One email is all it takes. Email rayliftofficial@gmail.com with the name on the order and the order number. We answer every message within one business day and approve the refund from that email. You do not need to return the product, opened or unopened.
Damaged, faulty or wrong items. Please open your parcel and check it as soon as it reaches you. If anything is damaged, badly sealed or simply not what you ordered, email us with a photo and we send a replacement or a refund. Nothing to send back.
Items we cannot refund. Gift cards, and anything bought from another shop or reseller. Sale items are covered by exactly the same 30-day guarantee as full-price orders. The guarantee applies once per customer, per order, and only to orders placed directly on rayliftofficial.com.
Exchanges. The quickest way to swap is to ask for a refund on the one you have and place a new order for the one you want. Tell us in your email and we line the two up so you are never out of pocket twice.
Subscribe & Save. If you chose the Subscribe & Save option, you can cancel at any time from your account, or by emailing rayliftofficial@gmail.com, before your next renewal date. Cancelling stops all future deliveries and charges. Any delivery already made is covered by the same 30-day guarantee.
Cancelling an order. We pack quickly. If you write within 12 hours of ordering and the parcel has not left us, we cancel it and refund you in full. Once it has shipped, simply use the 30-day guarantee.
When you get your money. Once a refund is approved we send it back to the original payment method. It usually shows on your statement within 5 to 10 business days, depending on your bank or card issuer. If more than 10 business days have passed since we told you the refund was approved, email rayliftofficial@gmail.com and we will chase it with you.
Who you are buying from. RAYLIFT is operated by WHITEFORD GROUP LLC, 1910 Thomes Ave, Cheyenne, Wyoming 82001, United States. Questions: rayliftofficial@gmail.com.