Cancellation policy

Some purchases in our store can be made as a subscription, a pre-order, or a try before you buy option. This policy explains how each of them works and how you can change or cancel one. RAYLIFT is operated by WHITEFORD GROUP LLC, 1910 Thomes Ave, Cheyenne, Wyoming 82001, United States.

Subscriptions
When you start a subscription you receive repeat deliveries at the frequency you chose at checkout. Your payment method is stored securely and charged for each delivery, unless you chose to pay for the full term in advance. A subscription renews automatically at the end of its term until you stop it. You can skip an upcoming delivery, change the shipping address or update the payment method at any time from your account, or by writing to rayliftofficial@gmail.com. You can cancel at any time, with no fee and no minimum commitment. Cancellation applies to the next scheduled renewal, so please cancel at least 48 hours before the renewal date shown in your account. An order that has already been billed and prepared for shipping cannot be stopped, but it is still covered by our return and refund policy and by our 30-day money-back guarantee. If a renewal was charged in error, or charged after you cancelled, contact us and we will refund it in full.

Pre-orders
A pre-order is a purchase of an item that is not yet in stock. We may take no payment, a partial deposit, or the full amount at checkout, as stated on the product page, and we charge any remaining balance when the item is ready to ship. You can cancel a pre-order at any time before it is fulfilled and receive a full refund of anything already paid. Once it has shipped, our return and refund policy applies.

Try before you buy
With this option you authorize your payment method before we ship, and you get a set trial period to decide whether to keep the item. If you return it within that period you are not charged. If the period ends and the item has not been returned, we charge the full price to the payment method on file.

Price and product changes
If the price or the contents of a recurring option change, we email you before the change takes effect so you can cancel before your next renewal.

Failed payments
If a payment cannot be processed we retry it a few times over several days and notify you. If it still fails, the subscription is cancelled automatically.

Contact
Questions about any of these options: rayliftofficial@gmail.com. We reply within one business day.